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Telephones/Telecommunications
 

Telephones/Telecommunications

The following types of telephones are available for guests, meeting and convention service and administrative staff. Please advise your Event Manager if you need the use of a phone for your program.

House Phones

Internal calls only. 1st complimentary per Group Master.  $50.00 plus tax

DID Phone

Direct-in-Dial Full Access line with phone. Dial (9) for Outside Access, bypasses Hotel Operator. Rental is $200 plus tax. Calls are billed separately (see calling charges section below)

DID Fax/CC

Direct-in-Dial Full Access line used for fax, credit card, and modem. Dial (9) for Outside Access, bypasses Hotel Operator.  Rental is $200 per tax.  Calls are billed separately  (see calling charges section below)

DID Polycom Mini

Direct-in-Dial Full Access line with small Polycom phone. For board rooms and groups of less than 10 people.  Dial (9) for Outside Access, bypasses Hotel Operator. Rental is $250 plus tax.  Calls are billed separately (see calling charges section below)

DID Polycom

Direct-in-Dial Full Access line with Polycom phone. Dial (9) for Outside Access, bypasses Hotel Operator. Rental is $325 plus tax.  Calls are billed separately (see calling charges section below)

Extended Mics

For Polycom only, phone not included. This is only an accessory. Rental is $50 plus tax

Digital Phone

Direct-in-Dial Full Access Line with Digital phone. Dial (9) for Outside Access, bypasses Hotel Operator. Calls are billed separately (see calling charges section below), includes (1) rollover house line and additional features such as Voice Mail, Transfer, Hands free, Call Forward. Rental is $400 plus tax

Group Voice Mail

Distribution of batch voice mail messages to guest room phones.  Charge is $1.00 per message per guest room plus tax

Calling Charges

Toll free calls & Local calls exceeding 60 mins are billed at $0.10 per min. Long Distance and International calls are billed at Operator Date Rate + 50% Surcharge and tax
 
Same day Pop-Up Installations will be charged a $75.00 late charge in addition to service price.
Installation changes after equipment is placed will be charged a $100.00 change fee to move and re-install the service. 
 

Internet Access

Contact our internet provider XpoNet at 407-597-3839

Guest Room Calls

Type of Call

Rates*

Direct Dialed (Billed to Room)

No Charge

Room to Room

No Charge

911

No Charge

Local

$1.00+ $.10 per minute after 60 minutes.

800/866/877/888 Toll Free

No charge under 60 minutes; $.10 per minute after 60 minutes.

Long Distance Domestic

AT&T Operator Assisted Rate, plus 50%  Surcharge

International

AT&T Operator Assisted Rate

Directory Assistance

Local $1.00           Long Distance $2.00

Cards Billed to calling Cards, Credit Cards, Collect, Third Party, Etc.

No charge under 60 minutes; $.10 per minute after 60 minutes.

Local and Long Distance Telephone Company Operators

No charge under 60 minutes; $.10 per minute after 60 minutes.

*Applicable taxes will be added. Rates are subject to change.
Local long distance or International calls will be billed to your account only if the called party answers.

You may obtain free rate information at any time by dialing 9+00 and ask the operator for AT&T’s Operator Assisted Rate. Hilton subscribes to AT&T Long Distance and Network PTS Operator Services. Orlando Telephone is our local carrier. You have the right to reach other long distance carriers from this telephone and you may do so by dialing the access code provided by that carrier.

Direct Complaints to:
Federal Communications Commission
FCC Enforcement Division
CCB Room 6202
Washington, D.C. 20554

Complaints for Orlando Telephone may be directed to 1-888-996-6287
Complaints for Network PTS may be directed to 1-866-512-7906
Complaints for ATT may be directed to 1-800-225-5288

Voice Mail

Voice Mail enables you to receive your messages when you are outside the hotel and even after you have checked out.

To hear messages, if the red light is flashing on your guest room telephone:
 
1. Lift the receiver
2. Press MESSAGE key.
3. Follow recorded instructions.
 
Should you require assistance while using Voice Mail, simply press the “*” key at any time.

Video Teleconferencing

Video conferencing equipment can be installed in all public space rooms provided by PSAV.

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Hilton Orlando Bonnet Creek | 14100 Bonnet Creek Resort Lane, Orlando, Florida 32821 | 407-597-3600